Tuesday, January 22, 2008

Day Three in my Quest to Schedule an Appointment

Still getting voice mail for the Chemo nurses. Left another message - "I'm not trying to be a pain BUT my husband has been without treatment for a month, we started trying to schedule this in the beginning of December. The insurance is approved, the doctor has signed off, everything is in order, ALL I NEED IS A DATE FROM YOU! Please would someone call and schedule this appointment?" Then I called my husband's case manager at the manufacturer because I knew she was back in the office today. I told her my frustrations - she said she would make some calls, escalate this and would absolutely follow-up with me by the end of the day. I told her we would take the first available appointment, anytime, any day, just get this scheduled ALREADY!

So now I wait-AGAIN! I hate waiting!

Today's end of day update - still no call back from this place. The case manager from Biogen called and they didn't call her either. She has a field person in this area and she is going to send them to the site tomorrow to get to the bottom of this. I told her I would go over there myself if I thought it would help, she said she'd let me know. So tomorrow is Day 4 with no one deigning to reply to my voice mail and I have to say I am royally PISSED! I asked about switching to a different infusion center and the case manager said that was an option but that it might further delay as the insurance paperwork would have to be redone. So for his first infusion at least she wants to stick with this place. But she understands my frustration at least and is responsive to my calls.

4 comments:

verybadcat said...

Oh, hell. I'd take the day off work and go DOWN there and stand at the counter until someone made you an appt. F'in ridiculous.

Tricia said...

The thing is they have multiple locations - and how would I know which one to go to? I'm sure the super helpful "be patient" receptionist is not going to tell me where I can find this Laura person today. I'm about to ask for a different infusion center - even if it means driving an extra 30 miles each time (already 35 miles from home).

verybadcat said...

Well, the drive might be worth it if they were easier to deal with....

Any luck today?

verybadcat said...

PS: You've been tagged. :P